This Shipping & Delivery Policy outlines the terms and conditions governing the shipping and delivery of products purchased through the website www.silicagels.in ("Website"). By making a purchase on our Website, you agree to comply with and be bound by this policy.
Shipping Methods
1.1 Small Orders (up to 10 kg): Small orders weighing up to 10 kg will be shipped via courier services. We will select a reliable courier company to ensure timely and secure delivery of your package. The shipping cost for small orders will be calculated and added to your order during the checkout process.
1.2 Large Orders (more than 10 kg): Large orders weighing more than 10 kg will be shipped through reputable transportation services such as VRL, Vtrans, TCI, or any other available transport options. The shipping cost for large orders will be calculated separately based on the weight, dimensions, and destination of the package. Our customer support team will contact you to provide the shipping cost and arrange the shipment.
Shipping Cost
2.1 Small Orders: The shipping cost for small orders will be displayed during the checkout process. This cost will be added to your total order amount.
2.2 Large Orders: The shipping cost for large orders will be determined based on the weight, dimensions, and destination of the package. Our customer support team will provide you with the shipping cost separately, and it will be payable in addition to the order amount.
Shipping Timeframe
3.1 Processing Time: We strive to process and dispatch your order within [enter number of days] business days from the date of order confirmation. However, please note that this timeframe may vary depending on product availability and order volumes.
3.2 Delivery Time: The delivery time will depend on the shipping method and the destination of the package. Once your order is shipped, you will receive a tracking number or shipment details to track the progress of your delivery. Estimated delivery times will be provided by the courier or transportation service and may vary.
Shipping Restrictions
4.1 Geographic Limitations: We currently ship products to addresses within [enter geographic limitations]. If you are located outside this region, please contact our customer support team before placing an order to inquire about the possibility of shipping to your location.
4.2 Customs and Duties: Any customs duties, taxes, or other fees imposed by the destination country are the responsibility of the customer. Please ensure compliance with your country's import regulations and be aware that additional charges may apply.
Delivery Issues
5.1 Incorrect Address: It is your responsibility to provide accurate and complete shipping address details. We will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by you. If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible to request an address correction.
5.2 Delivery Delays: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, natural disasters, or transportation disruptions may cause delays. We will make every effort to notify you of any significant delays and work towards resolving the issue promptly.
Contact Us
If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact us using the following information:
Website: www.silicagels.in
Email: info@silicagels.in
Phone: +91 7016388072
Please note that this policy is subject to change without prior notice. It is your responsibility to review and understand the latest version of our Shipping & Delivery Policy before making any purchases on our Website.
