This Cancellation & Refund Policy outlines the terms and conditions governing cancellations and refunds for products or services purchased through the website www.silicagels.in ("Website"). By making a purchase on our Website, you agree to comply with and be bound by this policy.
Cancellation Policy
1.1 Order Cancellation by the Customer: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, subject to the following conditions:
If your order has not yet been shipped, we will cancel the order and provide a full refund.
If your order has already been shipped, you may return the product(s) in accordance with our return policy (see Section 2).
1.2 Order Cancellation by www.silicagels.in: We reserve the right to cancel an order under the following circumstances:
Non-availability of the product(s)
Inaccuracies or errors in pricing or product information
Fraudulent or suspicious activities associated with the order
Non-compliance with our terms and conditions
If we cancel your order, we will notify you promptly and provide a full refund for any amount already paid.
Return and Refund Policy
2.1 Product Return Eligibility: We accept product returns under the following conditions:
The product(s) must be unused, undamaged, and in their original packaging.
The return request must be made within [enter number of days] days from the date of delivery.
Certain products may have specific return eligibility requirements mentioned on the product page.
2.2 Return Process:
To initiate a return, please contact our customer support team and provide the necessary details.
Once your return request is approved, we will provide you with instructions on how to return the product(s) to us.
You will be responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
2.3 Refund Process:
Upon receiving the returned product(s) and verifying their condition, we will process the refund.
The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
Please allow [enter number of days] days for the refund to be processed and reflected in your account.
2.4 Non-Refundable Items:
Certain items may not be eligible for return or refund due to hygiene or safety reasons, such as personal care products or perishable goods.
Contact Us
If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact us using the following information:
Website: www.silicagels.in
Email: info@silicagels.in
Phone: +91 7016388072
Please note that this policy is subject to change without prior notice. It is your responsibility to review and understand the latest version of our Cancellation & Refund Policy before making any purchases on our Website.
